Shipping Policy – Dadar Dokan

Effective Date: September 3, 2026

Welcome to Dadar Dokan. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

After an order is successfully placed and confirmed, Dadar Dokan will process the order for shipment.

We aim to dispatch confirmed orders within 2 days.

Dispatch time may vary in certain situations due to product availability, holidays, technical issues, or other circumstances beyond our reasonable control.

2. Dispatch Time

Orders are generally dispatched within 2 days after order confirmation.

Please note that dispatch time and delivery time are different. Dispatch means the order has been handed over or prepared for shipment by the seller/courier.

3. Delivery Time

The delivery time depends on the customer's location and the courier service.

Delivery may take longer due to:

• Remote delivery locations

• Weather conditions

• Public holidays

• Courier delays

• Transportation issues

• High order volumes

• Natural disasters

• Government restrictions

• Other circumstances beyond our control

Dadar Dokan cannot guarantee an exact delivery date.

4. Shipping Address

Customers must provide a complete and accurate shipping address at the time of placing an order.

This should include:

• Full name

• Mobile number

• House/Flat number

• Street/Area

• City

• State

• Pincode

Dadar Dokan is not responsible for delays, failed deliveries, or additional shipping issues caused by incorrect or incomplete information provided by the customer.

5. Courier Delivery Attempts

The courier company may make one or more delivery attempts.

Customers should ensure that someone is available to receive the package at the provided delivery address.

If a customer refuses delivery or remains unavailable after repeated delivery attempts, the order may be returned to the sender.

6. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.

Tracking information is generally provided by the applicable courier service.

7. Damaged Package at Delivery

Customers are advised to carefully inspect the package when receiving the order.

If the package appears damaged, opened, tampered with, or otherwise suspicious, the customer should record the condition of the package before opening it.

For any damage or wrong-product claim, a continuous unboxing video is mandatory.

8. Mandatory Unboxing Video

If the product is damaged or the wrong product has been delivered, the customer must have a continuous video recording of the complete unboxing process.

The video should show:

• The sealed package before opening

• Shipping/package label where possible

• The complete opening process

• The product received

• Any visible damage or difference

The unboxing video may be required to verify the claim and process a return or replacement.

9. Damage or Wrong Product

Dadar Dokan accepts return/replacement requests only for products that are damaged or wrong/different from the product ordered, subject to verification.

Any such issue must be reported within 24 hours after delivery.

Claims reported after 24 hours may not be accepted.

10. Return Shipping Charge

For an approved return, a ₹136 return shipping/handling charge will be payable by the customer.

The ₹136 charge may be deducted from the applicable refund amount or collected from the customer, as applicable.

11. Delivery Delays

While Dadar Dokan aims to dispatch orders within 2 days, delivery delays may occur after dispatch due to courier operations or circumstances beyond our control.

Dadar Dokan is not responsible for delays caused by third-party courier services, natural events, transportation disruptions, or other unforeseen circumstances.

12. Incorrect Address or Contact Information

If an order cannot be delivered because the customer provided an incorrect or incomplete address, phone number, or pincode, additional delivery or return charges may apply where applicable.

Customers should carefully verify their details before completing an order.

13. Order Cancellation

Order cancellation may be possible before the order has been processed or dispatched, subject to our cancellation procedure.

Once an order has been dispatched, cancellation may not be possible.

14. Contact Us

For questions regarding shipping, delivery, tracking, returns, or replacements, please contact Dadar Dokan:

Dadar Dokan

Email: dadardokanindia@gmail.com

We will try to assist you as soon as reasonably possible.

15. Policy Updates

Dadar Dokan reserves the right to update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated effective date.

By placing an order on Dadar Dokan, you acknowledge and agree to this Shipping Policy, including the 2-day dispatch period, 24-hour damage/wrong-product reporting period, mandatory unboxing video requirement, and ₹136 return shipping/handling charge.