Refund policy

Return & Refund Policy – Dadar Dokan

Effective Date: September 3, 2026

This Return & Refund Policy applies to purchases made through ddrk.shop, operated by Dadar Dokan.

Please read this policy carefully before placing an order.

1. Eligible Returns

Dadar Dokan accepts return or replacement requests only in the following situations:

The product received is damaged, or
The customer received a wrong/different product from the one ordered.

Returns for change of mind, personal preference, incorrect selection, or other reasons where the product is not damaged or wrong are generally not accepted.

2. 24-Hour Return Request Period

Any damaged or wrong-product issue must be reported within 24 hours after delivery.

Requests received after 24 hours from the delivery date may not be accepted.

Customers should contact us as soon as possible after receiving the order.

3. Mandatory Unboxing Video

For any damage or wrong-product claim, the customer must record a continuous video while opening/unboxing the package.

The video should clearly show:

The sealed package before opening
The shipping/package label, where possible
The complete unboxing process
The product received
Any visible damage or difference in the product

A valid unboxing video is required for verification of a return or replacement claim.

If the customer does not have a suitable unboxing video, Dadar Dokan may not be able to approve the return or replacement request.

4. Return Verification

After receiving a return request, Dadar Dokan may ask the customer to provide:

Unboxing video
Product photographs
Package photographs
Order details
Other information reasonably required to verify the claim

The return or replacement will be approved only after verification.

5. Return Shipping/Handling Charge

For an approved return, a ₹136 return shipping/handling charge will be payable by the customer.

Where applicable, the ₹136 charge may be deducted from the refund amount or collected separately from the customer.

6. Product Condition

If a return is approved, the customer may be required to return the product with:

Original packaging
Accessories
Tags
Manuals
Other items supplied with the product

The product should not be intentionally damaged, misused, modified, or altered after delivery.

7. Replacement Policy

If a damaged or wrong product claim is approved, Dadar Dokan may provide a replacement, subject to product availability.

If the same product is unavailable, Dadar Dokan may provide an applicable refund or another suitable resolution.

8. Refund Eligibility

A refund may be provided when:

A return has been approved, and
The returned product and claim have been verified, or
A replacement cannot reasonably be provided.

The final refund amount may be subject to the applicable ₹136 return shipping/handling charge.

9. Refund Method

Where applicable, refunds will generally be processed through the appropriate payment method or refund process.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

10. Non-Eligible Returns

Returns may not be accepted for:

Change of mind
Personal preference
Incorrect product selected by the customer
Product no longer wanted by the customer
Damage caused after delivery
Misuse or improper handling
Requests reported after 24 hours
Claims without sufficient verification
Claims where the required unboxing video is not available

11. Delivery and Return Issues

Customers are advised to inspect the package carefully when receiving the order.

If the package appears damaged, opened, or tampered with, customers should record its condition before opening it and keep the complete unboxing video.