Privacy Policy – Dadar Dokan

Effective Date: September 3, 2026

Welcome to Dadar Dokan. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website or place an order with us.

1. Information We Collect

When you use our website, create an account, or place an order, we may collect the following information:

• Full name

• Email address

• Mobile/phone number

• Shipping address

• City and state

• Pincode

• Order details

• Payment and transaction details

• Information you provide when contacting customer support

We collect only the information reasonably required to process your orders and provide our services.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and confirm your orders

• To dispatch and deliver your products

• To contact you regarding your order

• To provide customer support

• To process eligible returns or replacements

• To communicate important order-related information

• To improve our website, products, and services

• To prevent fraud, misuse, or unauthorized activity

3. Payment Information

Payments may be processed through third-party payment service providers.

Dadar Dokan does not intentionally store your complete debit card, credit card, UPI, or banking credentials on our servers. Payment information may be handled directly by the applicable payment gateway according to its own privacy and security policies.

4. Sharing of Information

We may share necessary information with trusted service providers when required to provide our services, including:

• Courier and delivery partners

• Payment service providers

• Website or technology service providers

• Customer-support service providers

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier services, analytics tools, or other service providers.

Third-party services may have their own privacy policies and terms. Dadar Dokan is not responsible for the privacy practices of third-party websites or services.

8. Order Dispatch Policy

Dadar Dokan aims to dispatch confirmed orders within 2 days.

The actual delivery time may vary depending on the customer's location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Dispatch time and delivery time are different. Dispatch means the order has been handed over or prepared for shipment; it does not guarantee delivery on the same day.

9. Return & Replacement Policy

Dadar Dokan accepts return/replacement requests only in the following cases:

• The product received is damaged, or

• The product received is wrong/different from the product ordered.

We do not generally accept returns for change of mind, personal preference, incorrect selection by the customer, or other reasons where the product is not damaged or wrong.

10. Mandatory Unboxing Video

For any damage or wrong-product claim, the customer must record a continuous video while opening/unboxing the package.

The video should clearly show:

• The sealed package before opening

• The package/shipping label where possible

• The complete opening/unboxing process

• The product received

• Any damage or defect visible at the time of opening

• Any difference between the received product and the product ordered

A valid unboxing video is required for us to verify and process the return/replacement request.

If an unboxing video is not available, Dadar Dokan may not be able to accept or approve the return/replacement claim.

11. Return Request Time Limit

Any damage or wrong-product issue must be reported within 24 hours after delivery.

Customers should contact Dadar Dokan as soon as possible after receiving the order and provide the required unboxing video and photographs/videos when requested.

Return/replacement requests reported after 24 hours from delivery may not be accepted.

12. Return Charge

For an approved return, a ₹136 return shipping/handling charge will be payable by the customer.

The ₹136 return charge may be deducted from the applicable refund amount or collected from the customer, as applicable.

Approval of a return does not automatically mean that the return charge will be waived.

13. Product Condition for Return

The product should be kept safely with its original packaging, accessories, tags, manuals, and other included items, where applicable.

Customers should not intentionally damage, alter, misuse, or modify the product after delivery.

The final approval of a return or replacement will be subject to verification of the submitted evidence and the condition of the product.

14. Refund Policy

If a return is approved and a refund is applicable, the refund will be processed according to the applicable payment method and refund procedure.

Where applicable, the ₹136 return charge may be deducted from the refund amount.

Refund processing time may depend on the payment gateway, bank, or other financial service provider.

15. Replacement

Where a wrong or damaged product claim is approved, Dadar Dokan may offer a replacement subject to product availability.

If a replacement is not available, an appropriate refund or other resolution may be provided according to the circumstances and applicable policy.

16. Customer Responsibility

Customers are responsible for providing accurate information while placing an order, including:

• Name

• Mobile number

• Email address

• Complete delivery address

• City/state

• Pincode

Dadar Dokan is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

17. Communication

We may contact customers using the information provided during checkout or account registration for purposes related to:

• Order confirmation

• Dispatch updates

• Delivery updates

• Return/replacement requests

• Customer support

• Important service-related communications

 

18. Changes to This Privacy Policy

Dadar Dokan may update or modify this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically.

29. Contact Us

If you have any questions regarding our Privacy Policy, orders, returns, replacements, refunds, or other customer-service matters, please contact us:

Dadar Dokan

Email: dadardokanindia@gmail.com

We will try to respond to your query as soon as reasonably possible.

20. Acceptance of This Policy

By using the Dadar Dokan website and/or placing an order, you acknowledge that you have read and understood this Privacy Policy, including the 2-day dispatch policy, 24-hour damage/wrong-product reporting period, mandatory unboxing-video requirement, and ₹136 return charge.

Dadar Dokan reserves the right to verify claims and determine eligibility for return, replacement, or refund according to this policy.